Microsoft partners with BSolutions to launch Hosted Microsoft Dynamics CRM across Middle East, North Africa and Gulf region

Microsoft and BSolutions announced the launch of the Hosted Microsoft Dynamics CRM across North Africa (Morocco, Algeria, Tunisia), Pakistan, Jordan, Lebanon, Saudi, Gulf and Egypt.

United Arab Emirates: Sunday, June 24 – 2012

Hosted Microsoft Dynamics CRM 2011 equips business professionals with access to customer information through a familiar Microsoft Outlook experience to help ensure rapid user adoption and fast results through a customer relationship management (CRM) solution that offers the following capabilities:
• Marketing: flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics.
• Sales: full lead to cash visibility, lead and opportunity tracking, streamlined approvals, and real-time sales forecasts.
• Customer Service: tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management.
• Extended CRM: a flexible framework that helps organizations create custom business applications and industry solutions.

The on-demand or hosted CRM offer from BSolutions. Many small to medium businesses are turning to hosted CRM solutions as a way to increase their return on investment for the money they spend on customer relationship management, with monthly access to the software, no server housing issues, and the customizability to tailor their CRM solution to the unique needs of their business based on a pay as you go model, offering Arabic user interface and Arabic speaking technical support.

Karim Talhouk, Microsoft Business Solutions Lead for Gulf, said: “We are excited by the launch of the Microsoft Dynamics CRM Hosting in collaboration with BSolutions and what it has to offer business productivity in the region. The customer relationship management (CRM) solution has what businesses need today to meet their customers’ demands, including agility, flexibility and low -cost.”

Microsoft Dynamics CRM has seen 30 consecutive quarters of double digit revenue growth. For the first six months of 2012, Microsoft Dynamics CRM business grew more than 30%. (Source: MBS Finance). Microsoft Dynamics CRM has more than 33,000 customers and more than 2.25 million users worldwide.

Gamal Selim, Cloud computing and Datacenter MD, said: “We at BSolutions are proud with our new initiative with Microsoft that fills a gap in the market and address a segment that nobody caters for. Providing business society in the Arab region with best of breed business solutions, leveraging our experience with hosting and managing Microsoft technologies for more than a decade with superior service level and local customer support will enable us to provide our customers with enterprise level services at an affordable price and guarantee their peace of mind.”

Hosted CRM service offers organizations a wide range of sales, marketing and customer service tools and applications, helping to drive your business forward. Our CRM solutions support business expansion and growth by bringing about sales automation and better customer care, which we augment with our own developed add-on features and industry-specific solutions says “Mina Nagy, BSolutions Product Manager”.

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